Privacy policy

Last updated: August 28, 2026

NEOMEDINA, operated by Velwer LLC, operates this store and website, including related information, content, features, tools, products, and services in order to provide customers with our shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information that has been collected anonymously or appropriately de-identified.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Payment and financial information, including payment method, payment confirmation, transaction details, and payment information processed through Shopify or our payment providers.
Account information, where applicable, including account credentials, preferences, and settings.
Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as transaction history.
Communications, including information you provide when contacting customer support or otherwise communicating with us.
Device and network information, including browser information, IP address, network connection information, and other device identifiers.
Usage information, including information about how and when you access, browse, and interact with our Services.

2. Sources of Personal Information

We may collect personal information:

Directly from you when you use our Services, place an order, create an account where available, or communicate with us.
Automatically through your device and your interaction with our website, including through cookies and similar technologies.
From Shopify and service providers that help us operate our store.
From business partners or other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

Provide and improve our Services. This includes processing payments, fulfilling orders, arranging shipping, processing returns and exchanges, maintaining customer accounts where applicable, remembering preferences, providing product recommendations, and improving the shopping experience.

Communicate with you. This includes responding to customer service inquiries and sending communications related to orders, transactions, accounts, returns, shipping, or other Services.

Marketing and advertising. Where permitted, we may use personal information to send promotional communications and provide or measure advertising, including advertising based on interactions with our Services.

Security and fraud prevention. We may use personal information to authenticate accounts, protect transactions, identify or investigate suspected fraud or unlawful activity, and protect our website, customers, and business.

Legal and regulatory purposes. We may process information where reasonably necessary to comply with applicable laws, respond to valid legal processes or government requests, resolve disputes, or enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary:

To Shopify and service providers that help operate our business, including payment processors, IT providers, analytics providers, customer-support services, fulfillment providers, and shipping carriers.
To business or marketing partners where applicable and permitted by law.
When you direct or consent to disclosure, including where information must be provided to a carrier to deliver an order.
Within our corporate organization or affiliates where applicable.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or bankruptcy.
To comply with applicable legal obligations or valid legal requests.
To protect or defend our Services, business, customers, rights, or the rights of others.

5. Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify-powered commerce services.

Information submitted through our Services may be transmitted to Shopify and other service providers, including providers located outside the country where you reside.

Shopify may also process information from interactions with our store and other Shopify merchants in connection with certain enhanced Shopify features.

You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify also provides a Privacy Portal:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

Our Services and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, support security, and, where permitted, provide or measure advertising.

Your ability to control cookies may depend on your browser, device, location, and the privacy controls available through Shopify or our Services.

7. Targeted Advertising and Data-Sharing Choices

Depending on where you reside and applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.

Where applicable, you may submit an opt-out request through:

https://neomedina.com/pages/data-sharing-opt-out

Where required by applicable law and supported by our Services, we may also recognize the Global Privacy Control (GPC) signal for the browser or device sending that signal.

8. Third-Party Websites and Services

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party service that is not controlled by us, you should review that service's privacy and security practices.

We are not responsible for the privacy, security, content, or practices of independent third-party services except where otherwise required by applicable law.

9. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age applicable under relevant law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

10. Security

We use reasonable measures intended to help protect personal information.

However, no security measure, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, fulfill transactions, maintain applicable records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

12. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including:

Access / Know: request access to certain personal information we maintain about you.
Delete: request deletion of certain personal information.
Correct: request correction of inaccurate personal information.
Portability: request a copy of certain personal information in an appropriate format where applicable.
Opt out: opt out of certain processing for targeted advertising or legally defined sale/sharing where applicable.
Communication preferences: unsubscribe from promotional emails using the unsubscribe option included in those communications.

These rights are not absolute and may apply only in certain circumstances.

We may need to verify your identity before processing a privacy request where permitted or required by law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Where permitted, you may also designate an authorized agent to submit certain requests on your behalf. We may require appropriate verification of that authorization.

You may submit applicable requests through options provided through our Services or by contacting us using the information below.

13. International Data Transfers

Personal information may be transferred, stored, or processed outside the jurisdiction where you reside because Shopify and other service providers may operate internationally.

Where applicable law requires safeguards for international transfers, appropriate recognized transfer mechanisms may be used.

14. Complaints

If you have concerns about how we process personal information, please contact us using the information below.

Depending on applicable law, you may also have the right to appeal certain decisions or submit a complaint to an appropriate data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, privacy practices, technology, business operations, or legal requirements.

When we update this Privacy Policy, we will update the “Last updated” date and provide additional notice where required by applicable law.