This policy applies to the One-of-a-Kind Textured Ceramic Vessel sold by NEOMEDINA and delivered to an address in the United States.
Product shipping profile
The ceramic vessel measures 40 cm high × 25 cm in diameter, has an 8 cm opening, and weighs 10 kg. It is carefully protected inside a wooden shipping box measuring 50 × 35 × 35 cm. The recorded shipping weight is 10 kg.
Shipping destination
NEOMEDINA currently ships online orders covered by this policy to addresses in the United States. Orders for other destinations require written confirmation before payment.
Handling and production time
An in-stock, non-custom ceramic vessel is prepared for dispatch within 1–3 business days after payment is confirmed.
A customized or made-to-order vessel requires 7–14 business days of production after the customer approves the final specifications in writing and payment is confirmed. Production time is separate from shipping transit time.
Business days exclude weekends and public holidays. NEOMEDINA will communicate a known material delay affecting an accepted order.
Carriers and tracking
The vessel is shipped with Aramex or FedEx, depending on service availability and the destination address. Tracking information is provided after the carrier accepts the parcel.
Estimated transit time
Estimated transit time to the United States is 12–14 business days after dispatch. This estimate does not include the 1–3 business-day handling period for an in-stock vessel or the 7–14 business-day production period for a custom vessel.
Transit times are estimates, not guaranteed delivery dates. Customs processing, carrier disruption, severe weather, an incorrect address, or circumstances outside NEOMEDINA’s reasonable control may cause delay.
Shipping charges
Shipping charges are calculated and displayed at checkout before payment. The rate may depend on the destination, the 10 kg shipping weight, the 50 × 35 × 35 cm package dimensions, declared value, and the available carrier service.
Import duties and taxes
Orders ship internationally from Morocco. Import duties, customs charges, brokerage fees, and destination taxes are not included in the product price or shipping charge unless checkout expressly states otherwise. The customer is responsible for paying these charges when requested by the carrier or the relevant authority upon arrival.
Delivery and inspection
The customer must provide a complete and accurate delivery address. Inspect the wooden box, internal protection, and ceramic vessel promptly after delivery. Keep all packaging and the shipping label until the vessel has been inspected and any claim has been resolved.
Transit damage, loss, or incorrect items
Report a damaged, defective, lost, or incorrect vessel as soon as reasonably possible and no later than 30 calendar days after delivery. Provide the order number, a description of the issue, and clear photographs of the vessel, wooden box, internal packaging, shipping label, and affected area. For an approved damage, defect, or non-conformity claim, NEOMEDINA covers the authorized return-shipping cost and provides an appropriate remedy under the published Return & Refund Policy and applicable law.
Policy consistency
The shipping charge and delivery estimate shown at checkout or in the order confirmation take priority when they are more specific to the purchased item or delivery address. Product price, availability, shipping cost, and delivery estimates must remain consistent between the storefront, checkout, order confirmation, and any Google Merchant Center listing.